Monthly Archives: May 2017

Set up mail client to receive and send messages

To get email messages to your email client you need to use IMAP or POP3 protocol.
To send email messages from your client you will need to use the SMTP protocol.

Abbreviations used means:
IMAP = Internet Message Access Protocol
POP3 = Post Office Protocol, version 3
STMP = Simple Mail Transfer Protocol
You can find more information on these protocols on the links from the end of this post.

To find more details on how to connect with an email client to the server:

  1. Log in to cPanel
  2. Go to Email Accounts from EMAIL section
  3. Look on the list of accounts for your account, and click the Set Up Mail Client link
  4. You will see the settings for manual configuration, but you can also download auto-configuration scripts for programs like Microsoft Outlook.
cPanel Email Connection Settings cPanel Email Connection Settings

The details for email connections to the server are:

✔️ Secure SSL/TLS Settings (Recommended)
 Password: Use the email account’s password.
 Incoming Server:
IMAP Port: 993 or POP3 Port: 995
 Outgoing Server:
SMTP Port: 465
  IMAP, POP3, and SMTP require authentication.


❌ Non-SSL Settings (NOT Recommended)
 Password: Use the email account’s password.
 Incoming Server:
IMAP Port: 143 or POP3 Port: 110
 Outgoing Server:
SMTP Port: 25
  IMAP, POP3, and SMTP require authentication.


Wikipedia IMAP Protocol
Wikipedia POP3 Protocol
Wikipedia SMTP Protocol

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Configure a default email address in cPanel

With this option, you will configure what happens to an email that comes to an email address that doesn’t exist on your account.

To configure a default email address:

  1. Use to login to your account
  2. Go to the EMAIL section, then to the Default Address option
  3. Look for Default Address Maintenance section
  4. From the drop-down box, select the domain you want to setup a default email address for
  5. Choose an action, as:
    – Discard the email while your server processes it by SMTP time with an error message.
    – Forward to Email Address
    – Forward to your system account “username”
    – Pipe to a Program
    – Discard (Not Recommended)
  6. Click the Change button. From now on the action you selected will be applied to all unrouted emails.
cPanel Default Email Address cPanel Default Email Address


The video tutorial:

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Working with email filters and global email filters in cPanel

Are you receiving a lot of spam messages? Or you just want to filter some messages? cPanel offers you this possibility. You can use email filters which can be configured for each account. Also there is the possibility to use global email filters.

How to configure email filters:

  1. Log into your cPanel account
  2. Go to Email Filters (EMAIL section)
  3. Look for the email account you want to modify the filters for and click the Manage Filters link
  4. Click the Create a New Filter button
  5. Enter:
    Filter Name – the name you want to use for this specific filter
    Rules – here you set up a rule or a combination of rules using the and/or operators
    Actions – what action should the filter take: Discard Message, Redirect to Email, Fail With Message, Stop Processing Rules, Deliver to Folder, Pipe to a Program.
  6. Click the Create button. You will see the confirmation message:  You have successfully created a new filter. You can create another one now, or you can return to the filters list.

For global filters, the process is very similar. In this case, you will create rules for all email accounts.

The video tutorial:

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How to create an email account in cPanel

In this knowledge base post we will show how to add a new email account in cPanel. You will be able to use the email account immediately after creation.

To create a new email account in cPanel:

  1. We will consider you are logged in cPanel
  2. Under EMAIL section, look for Email Accounts
  3. On top of the page you will see the Add Email Account section
  4. Enter the Email address you want to create.
  5. Enter the Password and confirm it. We suggest to use the Password Generator tool.
  6. Choose the Mailbox Quota for the account. 
    We don’t recommend to use the Unlimited value for the Mailbox Quota.
  7. Click the Create Account button. You will an Account Created message.
cPanel Add Email Account cPanel Add Email Account

The video tutorial:

Related KB post: Set up mail client to receive and send messages

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How to setup an Email Forwarder in cPanel

An email forwarder will forward all received emails to another email address, to a program or will simply discard the message.

The final destination email address can exist on the local server or on another server.
To setup an email forwarder, it’s not necessary to have an email account for that email address.

To setup an email account forwarder in cPanel, do:

  1. Log into cPanel at
  2. Go to EMAIL section, then choose Forwarders
  3. Click the Add Forwarder button
  4. Type the email address you want to forward.
  5. For the destination you have some options:
    a) Forward to Email Address – just enter the destination email address you want to use
    b) Discard and send an error to the sender (at SMTP time). – here you can configure a message that will go back to the sender.
    c) Pipe to a Program – if you want to process the received messages with a PHP program for example.
    d) Discard (Not Recommended) -as the name says, the message will be discarded.
  6. Click the Add Forwarder button. You will see a message,  your forwarder has been created now.


cPanel Forwarders cPanel Forwarders

To setup a domain email forwarder in cPanel, do:

  1. Log into cPanel at
  2. Go to EMAIL section, then choose Forwarders
  3. Click the Add Domain Forwarder button
  4. Choose the Domain from the drop-down list.
  5. Enter the destination domain in the edit box on the right.
  6. Click the Add domain Forwarder button. A confirmation message will appear:  All email sent to “” will now be copied to “”.


The video on how to access your email account from the web interface:


cPanel Forwarders

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