As of April 2021, there is no way to convert a reseller account to a user account from the DA GUI. You must use instead shell commands.
How to convert a reseller account to a user account:
1. Log into DA server with SSH
2. Edit the file
and change the username type from
3. Remove the reseller USERNAME from
Just edit the file, find the line containing the USERNAME, and remove it.
4. Add the USERNAME to the admin user. Edit the file
and add on a new row the with the USERNAME.
The USERNAME is now no longer a reseller.
NOTE: the USERNAME is the account name – like “plothost” for example.
How to convert a user to a reseller in DirectAdmin